Customer Service Skills – SuperHost Foundations of Service Quality

Customer service skills are highly valued by employers and continue to be among the top skills required in most workplaces. This course is a comprehensive practical introduction to the principles of quality service experience, you’ll learn communication best practices, teamwork, service recovery, problem solving, and more – and gain the practical knowledge to apply these skills in real-life scenarios. Recognized as hte standard for customer service excellence in BC since 1985, SuperHost offers relevant, up-to-date content and best practices that meet employers’ and customers’ current needs and expectations. Free for TIA Yukon members! More information at the link below.