Foundations of Service Quality Workshop
April 19 - April 20
SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing an exceptional customer experience. This tourism focused edition of the SuperHost Foundations of Service Quality workshop is ideal for employees who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role. The course will cover:
- Basic customer service, communication and teamwork skills – some of the key skills highly sought after by employers
- Relationships between service quality, customer experience and business objectives
- The importance of front-line employees in service sector businesses
- Expectations from the point of view of customers, employers and employees
- Communication etiquette and best practices
- Service recovery techniques
- Metrics used to assess customer experience and service quality
SuperHost by go2HR is a suite of quality, affordable customer service training courses for front-line employees.
Pricing
TIA Yukon members: $75
Non-members: $95
The workshop will take place April 19 – 20, from 10:30AM to 3:30PM each day at Northlight Innovation. Light refreshments will be provided.
This course is brought to you by TIA Yukon and the Whitehorse Chamber of Commerce.